Free customer satisfaction (CSAT) survey template
One question at a time — satisfaction measured without the wall of text.
- 3 questions
- One question at a time
- Free, unlimited responses
Opens in your dashboard with the whole form in front of you. Nothing is created until you say so — keep it, restyle it, or pick a different one.
How satisfied are you?
How satisfied were you with your experience?
What's the main reason for your answer?
How easy was it to get what you needed?
Try it in another theme
Ships in Clinic · 26 to choose from
Tap any theme to see this form wearing it.
Find out how satisfied your customers really are. This CSAT survey template pairs a quick satisfaction rating with targeted follow-ups and shows you completion analytics.
- Questions
- 3 in total — 1 required
- Format
- One question at a time
- Theme
- Clinic, changeable to any of the 26
- Cost
- Free, with no cap on responses
The 3 questions it asks
In order, with their field types. Edit, reorder or delete any of them once it's yours.
- 1How satisfied were you with your experience?Multiple choice · e.g. Very satisfiedRequired
- 2What's the main reason for your answer?Long textOptional
- 3How easy was it to get what you needed?Multiple choice · e.g. Very easyOptional
When to reach for it
- Post-purchase CSAT
- Support ticket follow-up
- Onboarding check-ins
- Product satisfaction
And once it's yours
All of it on the free plan — none of this is an upgrade prompt.
- Conditional logicShow a question only when an earlier answer calls for it.
- Sheets, Slack and webhooksSend every response where your team already works.
- 26 themes, one clickThe same form, restyled from type to field shape.
Frequently asked questions
What's the difference between CSAT and NPS?
CSAT measures satisfaction with a specific experience; NPS measures overall loyalty. We have templates for both.
Is the CSAT survey free?
Yes, with generous free responses; Pro unlocks unlimited responses.
Can I see how many people finish?
Yes — analytics show views, responses and the completion rate for every form.
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