Free user onboarding survey template
Catch the people who got stuck in their first ten minutes.
- 5 questions
- Single page
- 2 conditional
- Free, unlimited responses
Opens in your dashboard with the whole form in front of you. Nothing is created until you say so — keep it, restyle it, or pick a different one.
How was getting started?
Did you manage to get set up?
Where did it go wrong?
What helped most?
How long did it take?
Anything you expected to find and didn't?
Try it in another theme
Ships in Soft · 26 to choose from
Tap any theme to see this form wearing it.
Catch the people who never made it past setup. This template branches: people who got up and running are asked what helped, people who got stuck are asked where it broke. Asking everyone both questions gets you answers to neither.
- Questions
- 5 in total — 1 required — 2 shown only when relevant
- Format
- Single page
- Theme
- Soft, changeable to any of the 26
- Cost
- Free, with no cap on responses
The 5 questions it asks
In order, with their field types. Edit, reorder or delete any of them once it's yours.
- 1Did you manage to get set up?Multiple choice · e.g. Yes, I'm up and runningRequired
- 2Where did it go wrong?Long textConditional
- 3What helped most?Long textConditional
- 4How long did it take?Multiple choice · e.g. Under 5 minutesOptional
- 5Anything you expected to find and didn't?Long textOptional
2 questions are conditional. They only appear when an earlier answer calls for them — so most people answer 3, not 5.
When to reach for it
- SaaS onboarding
- App first-run
- Trial activation
- Self-serve setup flows
And once it's yours
All of it on the free plan — none of this is an upgrade prompt.
- Conditional logicShow a question only when an earlier answer calls for it.
- Sheets, Slack and webhooksSend every response where your team already works.
- 26 themes, one clickThe same form, restyled from type to field shape.
Frequently asked questions
Does everyone see the same questions?
No — that's the point. The follow-up depends on whether setup actually worked.
When should I send it?
Within a day or two of signup, while the experience is still fresh.
Is it free?
Yes.
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